How to help someone who is lost or confused and may have dementia

Alzheimer's Society

Some very helpful tips from the Alzheimer’s Society about what to do if you see someone you do not know who is lost or confused. People who live with dementia can sometimes walk but find themselves lost. There are different reasons for walking but if you notice someone who appears confused and lost you can help! Try these tips: 

  1. Get close enough that you’re able to hear each other and make eye contact, but not so close that you’re in their personal space.
  2. Make sure your body language is relaxed and open. Be mindful of the other person’s body language and try to gauge how they are feeling.
  3. Speak calmly and slowly. Take your time to explain and listen to their answers. If the person doesn’t understand what you’re saying, rephrase rather than repeat the sentence.
  4. Use short, simple sentences and avoid complicated questions. Use simple language and ask one question at a time. 

If there is a Police Officer, Community Support Officer or a security person nearby, try to let them know. If not, contact the police as soon as possible to report that you believe you’ve found a vulnerable person.

It might help to wait with the person in a café, shop or other public place.

Stay with them if possible and try to help them stay calm. Reassure them as many times as necessary that you’re there to help and that they are safe.

Call Today