Privacy Policy

Severn Physiotherapy LLP ("we", "us") is committed to protecting your personal data and your privacy. This policy explains how we collect, use and store information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

• Your name and date of birth
• Address and contact details
• Care home name and contact (where applicable)
• GP name and address
• Consultant name and hospital (where applicable)
• Clinical information you share with us

How we use it

We use your data to deliver safe, person-centred therapy, communicate with you, and (where appropriate and with your consent) communicate with your wider care team.

How we store it

Patient records are stored securely. Any photos of patient information such as GP summaries, medical reports or prescriptions are copied into patient notes and then deleted from email and trash. We do not process data for profiling or marketing purposes.

Data breach

In the unlikely event of a data breach, we will follow our breach procedure and notify the ICO and affected individuals where required.

Your rights

You have the right to access your data, request corrections, and request deletion where appropriate. Contact us at hello@severnphysiotherapy.co.uk.

Contact form

We do not pass on your details to anyone from this contact form or use them for marketing purposes.